Wong's Building Supply | Portland Kitchen Remodel Showroom

To say we are irritated is only part of it.
Yesterday we stopped in and talked to a very knowledgeable man about the tile we want for our shower and told him we were coming back tomorrow .
OK so we go in today and three workers outside ignored us while we stood there in the hot sun for 15 minutes and the woman at the reception desk didn't have a clue how to help us and we brought our truck and we were ready to purchase 6 foot slabs of tile. Got irritated and walked out!!!

5 stars all the way.... These great people are professionals, helped us escalate the job getting done when we were against the clock. Install is perfect, price was very competitive, service 5 stars., highly recommend this company to you. We lucked out here, thanks to Phil Chek for recommending to us.

Wong's building supply provides the best countertop, cabinets of high quality, excellent service, and very fair price. I went to Hillsboro store, and Manager Zhao is very patient and a good communicator. He always puts himself to customers' shoes and gives great suggestions to remodeling and saving budget at the same time. Contractor Tim is an excellent countertop contractor. He is very picky about every detail. The way his team cut the countertop is very precise and perfect. Highly recommend!

So disappointed with the quartz countertops they installed, it's fair to say you get what you pay for.

Went to the showroom in Milwaukee and our experience was great up until the actual install.

Three men showed up and it was difficult to communicate with them and when I brought up concerns they dismissed them or argued with me.

Overall they did a sloppy job. Finished in under 2 hours, rushed through it and made a huge mess. The corners are not cut straight. The undermount sink has an uneven gap, it's tight and flush in the back but has a big gap up front? You can still see the plywood on one of the countertops and it's obvious that they cut the piece uneven and argued with me that was how it was supposed to be. They left mud all over the floors and rugs, sillcone smeared across our appliances, sawdust left in the kitchen and didn't bother to even wipe down the counter. As I was asking about the counter where you can see the plywood, they quickly said "bye we're leaving" and took off.

I would not recommend them unless you don't care about how your countertops look.

Sean at the Orenco station helped me setup my kitchen and provided recommendations for best types of cabinets to do what I wanted for the kitchen. He was very helpful and made my experience amazing

The workers were great, yes they don't speak much English but if you have your invoice on hand, they know the product numbers and will show you each one. If you ever need anything translatedyou can also call Sean and he will help in that process

Definitely doing business again

Poor customer service. Very poor communication. Workers who came out could not speak English. We had to call the store to get our communication translated so the workers could proceed with the job.
Underpart of the cabinet that was showing was not finished. They would not finish the product. I would not recommend using this company.

They did a great job from working with us to find the write countertop (we went with one of their quartz material) to the installer they use. We are extremely happy with the countertops in our kitchen. I will add that it does take a lot of effort to communicate all the details since kitchens (and bathrooms) are complicated, even though they seem obvious. With all the details aligned they did a great job installing and at the best price we could find in the area. I will post pictures once our kitchen remodel is complete.

Wongs is my go-to when installing new counters and cabinets at any of my houses. They have a great selection and take the time to help you pick out the perfect product for the space. I've used their shaker cabinets and quartz counter tops numerous times with excellent results. Their prices are fair, communication is great, and the work is top-notch quality. Highly recommended!

I have been a long time customer of Wong's. They have completed 2 bathrooms and now 3 bathroom remodels. Until recently I was happy with their work but they installed quartz in my bathroom last week and did a poor job. I have been trying to call and get someone to look at the quality of work. Most of the time no one ever answers the phone. When they do they don't call me back with any solutions. I spent $1800 on this job and I expect a quality counter for that price. You can see for yourself in the photos. The seams are not good and clear sealant shows every flaw.

We had an absolutely outstanding experience with Wongs Building Supply. Their showroom is quite large with a huge selection of materials outside too. The showroom is not quite boutique-like but the real test is how well they do in terms of installation and services provided. We went with Wongs for our granite countertop after finding the granite we like at a very reasonable price at Wongs.

The installers showed up on time in the morning, made some templates, and told us they would be back the following day, which we were fine with. Now, it's true that we happened to have a reasonably flexible during those couple of days, so we could work with that but I am sure for some homeowners, it would have helped to have known that in advance to manage schedules accordingly, especially if you are taking time off work in order to be home for the installation.

Anyway, the installers came back the following day and they were in and out of the house in no time. We had a drywall guy working on other parts of the house at the time and even the drywall guy commented how quick and efficient the Wongs' installers were in getting things done.

So, we were very happy with how it all went and it was a bit interesting that we never heard from Wongs after the granite installers left. In fact, I was just waiting for them to call so I could thank them. I would suggest for Wongs to give their customers a follow-up call to make sure everything is good after the installation to officially wrap up the transaction. Of course, in our case, everything went extremely well so it was unnecessary and no biggie not to have received a follow-up courtesy call.

Here is something else that Wongs really impressed us even more. We had a previous granite countertop installation at another part of the house. In the process of remodeling our house, we needed the granite to be cut in certain ways. Note that this was an unrelated and really old granite installation that had absolutely nothing to do with Wongs. About a month after Wongs completed their granite work with us, we went to Wongs and asked if they could help us with cutting the granite for us as a favor. We explained this was not Wongs' installation. The people at Wongs happily said they would arrange a time for their installers to come to our house to help us with that too, even though it was not work done by Wongs. All we had to do was paying the installers directly for their work (which was very reasonably priced).

To me, it was amazing that even though it had been a month after Wongs had already completed their work for us, they were happy to make arrangements for us so that their installers could come out to help us with our needs for things that had nothing to do with Wongs.

It is very clear that the people we met at Wongs try very hard to be helpful beyond just a basic business transaction, and that is hard to come by!

Highly recommended!